Frequently Asked Questions
Last updated · April 2026
Answers to the questions we hear most often. Don't see yours here? Get in touch — we're happy to help.
Who can buy from MobiPhix?
MobiPhix Canada is a business-to-business wholesale distributor. Accounts are intended for repair shops, resellers, and authorized service providers. We verify the business nature of every new account before approval.
How do I create an account?
Apply through the registration page with your Business Name. You can browse products and prices while we review your application. Once approved, you can sign in and place orders.
Can I see prices before approval?
Yes. Products and prices are public. You need an approved business account to place an order. Contact us at info@mobiphix.ca if you need help with your application.
How long does shipping take?
Orders placed before 5:00 PM Eastern Time typically ship the same business day. Standard Canada-wide delivery takes 2–5 business days depending on destination. See our Shipping Information page for full details.
Do you ship outside Canada?
Not through the website. If you're an international buyer, email us at info@mobiphix.ca and we'll arrange a custom quote.
What's your return policy?
Unused items in original packaging can be returned within 7 days of delivery for Phix Credit, with an RMA number issued by our team. See our Return Policy for the full breakdown.
Are parts covered under warranty?
Yes. Every part we sell is covered by our lifetime warranty against manufacturing defects. Damage from installation, impact, or liquid is not covered.
What payment methods do you accept?
Online orders are paid by credit card. Pickup orders are paid at the counter when you collect. Interac e-Transfer, wire transfer and net terms are by arrangement for approved accounts: call (905) 624-5929.
Do you offer volume or tier pricing?
Yes. Volume and tier pricing is negotiated directly with our team. Contact us at info@mobiphix.ca or (905) 624-5929 for a quote.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also view order status from your account dashboard.
What if the item I want is out of stock?
Contact us — we can often source specific parts on request, and our warehouse stock updates throughout the day. We'll let you know expected availability or suggest alternatives.
Can I pick up my order in person?
Yes. Local customers can arrange pickup from our Mississauga location at 5080 Timberlea Blvd Unit 19 & 20. Choose Pickup at checkout.
Still have questions?
Reach out at info@mobiphix.ca or call us at (905) 624-5929. You can also visit our contact page for our hours and location.